Improving the post booking experience for Qantas Hotels

Until recently, Qantas Hotels customers have only been able to cancel a hotel reservation by calling up our customer service center. Qantas Hotels self service platform is a solution that’s a derivative of customer feedback.

We conducted a wide range of surveys and customer interviews to identify core pain points in order to establish a solution. From this, we were able to harness key opportunities to meet and exceed our customers expectations. This product is still in development and we are working towards delivering an MVP.

Client
Qantas

Role
UI, UX Design

Deliverables
Customer research, wireframing, functional prototype, UI design, developer hand over

Tools
Sketch, Invision, Zeplin